Shipping & Returns

Shipping Information

For all orders placed, packages are prepared within 48 working hours from Monday to Friday, from Zurich, Switzerland.

They are then delivered to the post office, which takes care of the shipment.
If exceptionally one of the products is no longer in stock, a delay of 7 to 10 days is required. You will then be informed by email of the follow-up and availability. 

Returns & Exchanges

You have fifteen clear days to exercise your right of withdrawal. This period runs from the reception of your order. The return costs remain at your expense but in the case of an exchange we will offer you the delivery costs of your new order.
In order to avoid any risk of breakage, any return order must be returned to us in its original packaging at the following address:

Fanny Sennheiser Ceramics
Spiegelhoftsr. 55
CH- 8032 Zurich

If you have any questions about the procedure to follow for returns and exchanges, please do not hesitate to contact us by email at order@fannysennheiser. com